Online Banking FAQs...

Enhanced Login Security FAQs
Your online security has always been a top priority. Soon, we will be upgrading your online banking experience with a new security service, which is known in the online security industry as Multifactor Authentication, to further help protect you from identity theft. At Dubuque Bank & Trust we refer to this as Enhanced Login Security.

What is Multifactor Authentication/Enhanced Login Security?
Multifactor Authentication is superior security technology that protects your accounts from unauthorized access by strengthening the security of your online banking session. When you login to your interest banking session you can have peace of mind. Powered by the best-of-breed technology, Multifactor Authentication protects against online fraud by providing an additional authentication 'factor' beyond your username and password used today.

Enhanced Login Security will:

• Defend against identity theft and fraud
• Provide added security from any computer, wherever you are
• Make it easy for you with on-time sign-up and convenient access

When will I know that Enhanced Login Security is set for my accounts?
Soon you will be prompted to sign up when you login to your online banking session. Sign up once at your computer, set up your "challenge questions," and you are all set.

How will it affect my online banking experience?
Once you set up your computer, the next time you login it will be business as usual - the rest of your online banking experience will remain exactly the same.

Can I access my account from other computers at my home, office or on the road?
Enhanced Login Security identifies you as the true "owner" of your accounts by recognizing not only your password but your computer as well. If we don't recognize your computer - you've logged in from a public computer or one you haven't used before, for example - we'll ask you challenge questions as an additional line of defense to prevent unauthorized access. With Enhanced Login Security, you'll be protected from whatever computer you are using, whether you are at home or on the go.

For more information on Enhanced Login Security, please contact your bank representative today.

Can I use Online Banking if I already have a Dubuque Bank & Trust account?
Yes, It's easy to enroll in Online Banking. Sign-up today — click here!

How can I get Online Banking for free?
Online Banking access is FREE for all types of personal Dubuque Bank & Trust checking accounts. You can check balances, see if checks or deposits have been posted, transfer money between linked accounts, and more.